Use Case: MSPs Supporting Religious Institutions

Client Need

During the pandemic, an MSP partner supporting religious institutions needed to keep their communities connected when in-person attendance was limited.

They built a solution to:

• Live stream religious services for members who couldn’t attend in person
• Record and store services online, so members could watch and rewatch sermons, classes, and ceremonies on demand

For this to work well, they needed:

• Smooth, reliable streaming
• Fast, responsive playback and downloads of recorded services
• A platform that could handle video workloads without struggling under load

Challenges

The MSP initially relied on a vendor whose platform was built on older hardware and legacy storage. Over time, several issues surfaced:

• Lagging performance for video: Users experienced delays starting streams and stutters during playback.
• Higher latency: Distance and aging infrastructure contributed to noticeable lag, hurting the sense of “being there” during services.
• Slow downloads: Members trying to download or scrub through recorded services often ran into slow response times and frustrating waits.

The MSP needed a modern, video-friendly platform that could deliver a better experience to remote worshippers.

Solution

The MSP moved their streaming and recording workloads to CaaB, deploying them in a local data center in the same city as the religious institutions they supported and leveraging NVMe SSD-based storage.

This delivered:

• Lower latency: Hosting in a local DC shortened the path between end users and the platform, improving live streaming responsiveness.
• NVMe SSD performance: With modern NVMe SSD storage, starting, seeking, and downloading videos became noticeably faster. Recorded services loaded quickly, and moving around within a video felt smooth and responsive.
• Consistent, high-quality experience: Live and on-demand content behaved the way congregations expected—reliable, quick, and stable.

Cost remained reasonable and predictable, but the primary win was video performance and user experience.

Implementation

• Streaming and recording services were redeployed on CaaB’s high-performance infrastructure in the local DC.
• Recorded services were stored on NVMe SSD-backed volumes, improving read performance and access times.
• Existing portals and viewing links used by the religious institutions were re-pointed to the new environment, keeping the front-end experience familiar while upgrading the back end.

Results

• Noticeably Better Streaming Experience: Live services started faster and ran more smoothly, with fewer interruptions and less lag.
• Fast Access to Recordings: Members could quickly start, seek, and download recorded services—turning long waits into near-instant access.
• Improved Engagement: With a more reliable and pleasant experience, religious communities could stay connected even when they couldn’t be physically present.

Key Takeaway

For religious institutions relying on video to reach members at home, infrastructure quality directly shapes the worship experience.

By moving from an older, hardware-limited platform to CaaB’s local NVMe SSD-backed environment, the MSP delivered:

• Lower latency
• Smoother streaming
• Faster downloads and playback

All of which helped these institutions offer a more engaging and accessible online experience to their members.

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