24/7 NOC Management Services

Server monitoring facilitates rapid detection of protocol failures, services failures, process failures, and network and server outages – increasing availability across your infrastructure and critical systems. Nagios NOC Management Services can be added per server for a flat rate of $50.00 per month and provides the following benefits:

Cloud Support Service Pricing
Support Description	Type	Monthly Cost (Per VM)	Minimum commitment
Standard support, 24/7 live support, Self-Service Portal, Dedicated Account Manager	Standard Support	Included
NOC Services / Monitoring, 24/7, Self Service Portal, Dedicated Account Managers, Ongoing Consulting; Migration Services, Cloud Architects, Solutions Specialist on	NOC/Monitor	$50.00	6 months
Standard + NOC/Monitor + OS & Services Troubleshooting	Pro Managed	$79.00	12 months
Standard + NOC/ Monitor + OS & Service Troubleshooting + Pro Managed + Proactive	Premium Managed	$179.00	12 months

 

CaaB Managed Services
Monitoring	Standard	NOC/Monitor	Pro	Premium
Ping/ICMP Monitoring	✓	✓	✓	✓
Protocol Monitoring (HTTP, SMTP, TCP, UDP, etc.)		✓	✓	✓
OS Monitoring (CPU, RAM, Disk Space, etc.)			✓	✓
Web Monitoring (Page Result/String Search)			✓	✓
Custom Monitoring (up to 10/server)			✓	✓
Application Monitoring			✓	✓
SNMP Hardware Monitoring			✓	✓
Email/SMS Alerting	✓	✓	✓	✓
Phone Call by NOC Alerting			✓	✓
NOC Proactive Troubleshooting				✓
Technical Support
Firewall and Networking Management	✓	✓	✓	✓
OS & Services and Troubleshooting			✓	✓
Operating System Updates (Upon Request)			✓	✓
Backups and Restore Administration			✓	✓
DNS Setup & Management			✓	✓
Database Setup & Administration			✓	✓
Application Support for MySQL, MSSQL, PostgreSQL, MongoDB, Redis, Memcached			✓	✓
Database High Availability Setup & Management				✓
Load Balancing Management			✓	✓
Reporting
Server Resources Performance Metrics	✓	✓	✓	✓
Server Network Reporting	✓	✓	✓	✓
Server Availability Reports		✓	✓	✓
Services Availability Reports		✓	✓	✓
Application Management
Applications/Services Installation and Configuration			✓	✓
Applications/Services Updates				✓
Applications/Services Custom Build				✓
Pro Managed Supported Applications/Services: Apache Web Server, NGINX,  IIS, LightSpeed, PHP, .NET, node.js, bind, MSDNS, sendmail, exim, MailEnable, mySQL, MSSQL, MongoDB, PostgreSQL, memcached, redis, HAProxy, Docker Containers Runtime, cPanel/WHM, DirectAdmin, WebSitePanel, Microsoft Windows Server Build-in Services: Active Directory, Remote Desktop Services. Premium and DevOps Managed Supported Applications/Services: All applications/services in Pro Managed and: Apache Tomcat, Rancher, Docker Containers Configuration/Compose, Microsoft Windows Server Build-in Services: Group Policy, Remote Desktop Gateway. Microsoft Exchange Standard and Enterprise.
SLA & Support Reference
24/7 NOC Support			✓	✓
Business Hours Advanced Technical Support			✓	✓
24/7 Advanced Technical Support				✓
Critical Incident Maximum Ticket Response Time	1 HOUR	1 HOUR	30 MIN	15 MIN
Critical Incident Maximum Phone Response Time	1 HOUR	1 HOUR	IMMEDIATE	IMMEDIATE
Dedicated Technical Staff Team				✓
Email Ticketing System	✓	✓	✓	✓